Work with me / Service
For founders and customer or product leaders at remote-first fintech, insurtech, femtech and small agile firms who need a programme rescue consultant to land a defined customer or client programme, or to recover a stalled one. I have led delivery inside regulated financial services, including at Standard Life.
The problem. The programme needs senior delivery leadership: either to get a defined scope over the line, or to rescue one where scope has ballooned, governance is unclear, and outcomes are at risk. That is failing transformation programme recovery, and it needs a delivery reset for regulated firms rather than another status report.
What you get.
When a customer or client programme has a real deadline and the scope, governance or ownership is no longer clear. I join to land a defined scope, or to recover one that has stalled, with milestones your sponsors can track.
Yes. Failing transformation programme recovery usually means cutting the scope back to what customers and the firm actually need, resetting governance, and naming a delivery point. I do not throw away work that is sound. I do stop work that is only producing slides.
A delivery reset for regulated firms starts with what must be true for customers and for your obligations, then rebuilds the plan around that. I have led this kind of delivery inside regulated financial services, including at Standard Life, with founders and customer or product leaders in small agile firms.
If the priorities are still unclear, start with a customer experience diagnostic. If the operating model itself is the problem, see customer operations redesign. Once delivery is moving, how do we really know if a proposition is working is the question I would ask next.
Related: Diagnostic sprint, Customer experience and operations, Interim and fractional customer leadership.