Fractional CX and proposition lead.
I help scale-up fintechs, insurtechs and femtechs build customer propositions and operations that work in regulated financial services. I do that as a fractional or interim customer experience and proposition lead: inside the team, on the decisions, with a handover when a permanent leader is the goal. The role I take is fractional head of customer operations, or a fractional proposition lead, sitting with your team rather than handing over a research deck.
Engagement types
- Fractional days per week. Two to five days a week, Outside IR35, inside your operating rhythm. Enough time to make the customer and proposition decisions that are stuck, and to run the work with your team.
- Interim cover. Someone senior has left, or the seat has never existed. I cover while you hire, and I plan the handover to a permanent leader.
- Fixed-scope sprint. A defined piece of work with an end point. That might be the two-week customer experience diagnostic, or a proposition build that has to reach a launch decision.
I will be straight about the shape on the first call. There are no public price bands on this site.
Who this is for
Founders and customer or product leaders at fintech, insurtech and femtech firms, and at other small agile regulated firms that hire remotely. The regulated financial services experience, including Standard Life, is the credibility I bring into a small team. If you need the operations seat in detail, see fractional head of customer operations. If the gap is the offer itself, see proposition and go-to-market for regulated products.
Plain answers
Who does Megan Hunter work with?
I help scale-up fintechs, insurtechs and femtechs build customer propositions and operations that work in regulated financial services. I work with founders and customer or product leaders at remote-first fintech, insurtech, femtech and small agile regulated firms that hire remotely.
What does Megan Hunter do?
I help scale-up fintechs, insurtechs and femtechs build customer propositions and operations that work in regulated financial services. The work is proposition and go-to-market, customer operations, a customer experience diagnostic, and fractional or interim customer leadership. I am not a law firm and I am not a compliance monitor.
What proof is there?
I help scale-up fintechs, insurtechs and femtechs build customer propositions and operations that work in regulated financial services. I was previously Head of Customer Sustainability at Standard Life (FTSE 100). Delivered customer-vulnerability research and peer benchmarking for a UK bank, including journey mapping and frontline interviews that informed stronger external-referral options in serious circumstances. The site also records consulting remotely as a fractional leader on customer experience and product design for companies like a UK bank, a UK life insurer and pensions providers. Delivered a Salesforce-centred go-to-market assessment, mapping sales motions and data to adviser and institutional journeys, and recommending where to systematise, including where AI fits after the basics.
Get in touch
Tell me whether you need days per week, interim cover, or a fixed-scope sprint. I will say if I am the wrong person.